Returns and Refunds Policy

We want you to be completely satisfied with your purchase of our copper artwork. If for any reason you are not happy with your order, we are here to help.

Return Conditions

• Eligibility: We accept returns on items that are undamaged and in their original packaging.

• Timeframe: If you’re not satisfied with your item, you have 14 days after receiving it to request a return.

 

Return Process

1. Contact Us: To start a return, please contact our customer support team at +972-52-6580708 or via email at miroartshop@gmail.com with your order number and reason for return. We will provide you with detailed instructions on how to proceed.

2. Packaging: Ensure the item is securely packed in its original packaging to prevent any damage during return shipping.

3. Shipping: Ship the item to the address provided by our customer support team. We recommend using a trackable shipping service to ensure your return is safely received.

 

Refunds

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.

• Processing: If the item is in its original condition, we will process your refund. Please allow up to 10 business days for the refund to be credited to your original payment method.

• Deductions: Please note that original shipping costs (if any) and return shipping fees are non-refundable and will be deducted from your refund amount.

 

Exchanges

If you'd like to exchange an item, the quickest way is to return the original item and make a separate purchase for the new one once your return is accepted.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund at no additional cost to you.

 

Cancellation Policy

Orders that have already been shipped cannot be canceled. If you decide to cancel your order after we have informed you that it has been shipped, you will only be refunded once the shipment returns to us and minus the shipping cost.

 

Contact Us

If you have any questions about our Returns and Refunds policy or need assistance with a return, please do not hesitate to contact our customer support team at miroartshop@gmail.com. We are here to help and ensure you have a positive experience with our store.

We value your business and are committed to providing you with the best possible service. Thank you for choosing our copper artwork.